Review policy

Reviews on BigMA help people choose a martial arts school. They must be honest and about a real visit.

Who can write a review

• Anyone who has trained at the school, or a parent of a student. You sign in with your email address.
• One review per school per person. You can change or delete your review at any time.
• The school’s owners and staff cannot review their own school.

What a review must not contain

1. Content that is false, or about a school you did not visit.
2. Content about a different school, or about something that is not the school.
3. Links, phone numbers, email addresses or other personal details.
4. Hate, threats, harassment or sexual content.
5. Advertising, or a review given in return for a reward or a discount.

How we check reviews

Automatic checks look at each review when you post it. A review that passes goes live at once. A review that the checks flag waits until a person at BigMA reads it.

Anyone can report a review, and a school can flag a review with a reason. A person then checks the review against this policy. The review stays up while we check it.

What schools cannot do

• A school cannot pay to remove a review, to hide a review or to change the order of reviews.
• We never remove a review only because it is negative.
• A school may ask all its students for reviews, but not only its happy students.
• A school can post one public reply to each review.

Badges

“Booked through BigMA” shows when the writer contacted or booked the school through BigMA before the review.

Questions

To report a review, use “Report this review” under it. For anything else, see Contact.